Delivery Terms and Arrangements


  1. Please see your order email for estimated delivery date.
  2. Delivery charges will be calculated for each individual delivery and information provided in advance of invoice terms.
  3. Confirmation of payment is required prior to delivery arrangements being made unless a pre-agreed credit account facility is held by the customer. Separate terms and conditions will apply for credit accounts.
  4. Orders will typically be delivered within 5 working days of receipt. Express deliveries can also be arranged.
  5. Working days are defined as Monday-Friday, from 9am until 5pm and exclude Saturdays, Sundays and Public Holidays.
  6. We recommend that you keep a copy of the order invoice (you will need it as proof of purchase in the event of any after-sales enquiry).
  7. Deliveries will be made by our selected carriers.
  8. The customer is responsible for ensuring that the supplier has the full and correct information concerning the delivery.
  9. The order will be fulfilled by the estimated delivery date once payment has been made (see item 2), unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside of our control we will contact you, with a revised estimated delivery date.
  10. We will use all reasonable means to deliver your order within the time stated for the delivery service, however, please note that any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
  11. Deliveries will require a signature to confirm receipt and we recommend that you inspect carefully the goods delivered, before signing ensure that they are the correct colour and finish.
  12. Delivery will be completed when the goods are delivered to the address you gave us.
  13. If the driver is unable to deliver to your address on the first attempt, a delivery card will be left advising you to con e goods purchased will be returned to the carrier’s depot. You can then arrange to collect the goods from your local depot, details of which are available by calling the number on the card.
  14. In the event of a failed delivery, the supplier will not be responsible for any re-delivery charges as a result of access restrictions, or for any other reason outside of its control.
  15. The goods will become the customer’s responsibility on the acceptance/completion of delivery. The customer will own the goods once the supplier has received the relevant invoice payment in full.
  16. Please do not attempt to return goods by using Australia Post or another postal or courier provider, except the carrier specified by us at the time.

Returns Policy

Faulty Goods and Returns.

  1. If any of the goods you purchase is damaged or faulty upon receipt, any complaint about the goods must be notified in writing to the supplier within 3 days of delivery of the goods. If the goods (providing such fault is not a result of your negligence) are faulty, or if any of the goods have been miss-described, we may offer a replacement product or refund as appropriate, in accordance with your legal rights. Any claim for faulty paint will not exceed the price paid for the product.
  2. If you believe this to be the case, please contact the Tartan Paints (contact details on www.tartanpaints.com.au) or send an email containing details of the goods and the issue to gordon@tartanpaints.com.au
  3. Where we offer a refund for faulty goods, we will process any refund due as soon as possible. The refund will be applied to the account used for the original payment.
  4. To cancel a Contract, or to inform us of faulty or damaged goods, you should contact Tartan Paints Pty Ltd (details on www.tartanpaints.com.au) or send an email notification of cancellation to gordon@tartanpaints.com.au
  5. Cancellation of a contract is effective from the date of the phone call or when the email is sent.
  6. Goods must be returned by using the carrier we specify to you at the time. When you contact us, we will provide instructions for returning the goods, including strict packaging requirements. A time will be arranged for our courier to collect the goods from the address the supplier delivered the goods to initially.
  7. The supplier will require 48 hours from notification to arrange the collection on your specified day within the working week – Monday to Friday only.
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